Frequently Asked Questions

Logins :

Q1. I forgot my J-GoodTech login password. What should I do?

With the email address you used to register handy, access the webpage given below. Instructions on how to reset your password will be sent to your registered email address.

If you have forgotten your registered email address, or if the password reset email does not arrive, access the following webpage.

Password reset webpage:

Q2. Are there any costs associated with joining J-GoodTech?

Registration is free. All other J-GoodTech services are free as well.

Q3. What are the benefits of becoming a J-GoodTech member?

J-GoodTech members can use the following features:

1. Publicize information about your company’s technology, products, and services in Japan and around the world - SME Support, Japan manages PR about the J-GoodTech site.
2. Find information about the needs of companies in Japan and other countries (manufacturing / processing providers, technology partners, solutions for technological problems, etc.), make proposals, and exchange information.
3. Directly approach Japanese companies seeking to do business with global companies.
4. Take advantage of support and advice provided by SME Support, Japan coordinators on business matches with registered J-GoodTech companies.

Q4. What kind of companies can we expect to match with if we join J-GoodTech?

J-GoodTech provides matching services not only with Japanese SMEs selected by SME Support, Japan for their outstanding technology, products, and services, but also with global companies recommended by our partner support organizations in other countries.

Q5. What are some J-GoodTech success stories?

Examples of successes by companies using J-GoodTech are listed on the following page.

J-GoodTech success stories available here.

Using J-GoodTech :

Editing company information

Q6. Who enters and updates the information published on J-GoodTech?

The registered company enters and updates all its information published on J-GoodTech.

J-GoodTech actively promotes the site, and increasing numbers of companies search and browse the site. However, if you do not update your company’s information, other companies may not find your PR page in searches and the lack of updates may hurt the attractiveness of your company. Therefore, we recommend you regularly review and update your company’s information.

Q7. Please give a simple explanation of how to edit our company information.

We have created a video showing how to edit company information on J-GoodTech. See the following link.

Video on editing company information available here.

Q8. Where can I edit my company’s profile?

After logging into J-GoodTech, navigate from Present Your Company on your My Page administration page to Edit Company Profile. You can edit your company’s profile on this page.

Q9. What kind of information can I publish on J-GoodTech?

You can post basic information about your company and highlights about your business (i.e., the strengths and advantages of your products or services).

Q10. Where can I edit my company’s profile?

Yes, you can preview your information. The steps are as follows:

1. Click Present Your Company on your My Page administration page
2. Click English for Set up company page layout
3. Click Basic Preview on the center left of the page

You can also watch a video showing how to enter and edit product and technology information.

Video on entering and editing product and technology information available here.

Q11. What perspectives should be included in our company’s PR material?

You should briefly describe who your company’s technologies, products, goods, or services are for (target customers/clients), where they are used (specific manufacturing processes or service processes), and what value they offer (what delights your customers).

Since the full text is included in searches, you should include all terms you think potential customers will search for.

If necessary, a SME Support, Japan coordinator can help you construct your PR information.

Q12. Is our edited company information searchable?

Yes, all the information you enter is included in searches. The more information you include about your company, the more likely J-GoodTech users will find you.

Q13. When will our edited company information and PR information be updated on the site?

Edited company information and PR information is updated on the site in real time.

Q14. Can we upload videos to our company page on J-GoodTech?

J-GoodTech does not support uploading videos to company pages. To add a video to your page, upload your video to YouTube or other video-sharing site and include a link to the video on your company page.

Q15. Is it possible to add a banner link to J-GoodTech on our company’s website?

Yes, you can freely link to the J-GoodTech site. Please use the images on the J-GoodTech link banner page for the banner link. The J-GoodTech’s link banners are available from the following page.

J-GoodTech link banner page available here.

Business communication function

Q16. What is the business communication function?

The business communication function is a members-only forum. Members can freely exchange information on topics and matters of interest with other J-GoodTech member companies with the aim of constructing new ties between companies. Member companies can post information arranged under various topics, such as “Market and Technology Subjects” and “Requests for Ideas.” Using the business communication function, members can exchange information on their needs leading to business talks.

Q17. What are “topics”?

Topics refers to threads of posts on a particular subject, such as “Market and Technology Subjects” or “Requests for Partners / Ideas,” where J-GoodTech members can exchange information.

Q18. Where can I learn how to use the business communication function?

Refer the J-GoodTech user guide below for instructions on how to use the business communication function.

Business communication user guide available here.

You can also watch videos showing how to use the business communication function.

Video on using the business communication function (starting a topic) available here.
Video on using the business communication function (making a comment) available here.

Q19. Can anyone create a topic?

Only J-GoodTech company members can start a topic.

Q20. I’m interested in a particular topic. Can anyone post to a topic?

If you are a J-GoodTech company member, you can post to a topic.

Q21. If I create a topic or post to a topic, will my name and company appear?

Yes, be aware that your name and company will be displayed each time you post.

Q22. Can I contact the creator of a topic directly?

Yes, you can. From the topic page, select Inquiry to contact the creator directly.

Q23. Are topics started in English by overseas companies translated into Japanese?

SME Support, Japan does translate the subject and summary of topics started in English by overseas companies. Please note, however, that we do not translate comments made in English by overseas companies.

Q24. How do I delete a topic I created by accident?

Users cannot delete topics. If you want a topic deleted, contact the J-GoodTech administration office (jgoodtech_cs2@smrj.go.jp).

Q25. How do I correct a comment I posted to a topic?

You cannot edit posted comments. You can, however, delete your comment by clicking the Delete button on the right side of the posted comment.

Advice and introductions by J-GoodTech coordinators :

Q26. What kind of people are J-GoodTech coordinators specifically?

J-GoodTech coordinators are people experienced with product and technology development and procurement operations at leading manufacturers and people experienced in partnerships and transactions with global companies at trading companies. Currently, there are about 60 coordinators at SME Support, Japan.

Q27. What kind of advice can I get from a J-GoodTech coordinator?

J-GoodTech coordinators provide advice on how to effectively use J-GoodTech to exchange information and engage in business talks with Japanese companies.

Q28. How can I get advice from a J-GoodTech coordinator?

Contact us by email at jgoodtech_cs2@smrj.go.jp if you would like advice from a J-GoodTech coordinator. After confirming what type of advice you are seeking, we will have a coordinator with knowledge appropriate to your field reply to your request.